Effective Date: 10th September, 2024

Sanaga Express (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information that you provide to us when visiting our website, sanagaexpress.com (the “Site”).

By using the Site, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use the Site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account or sign up for our services
  • Request shipping quotes or place an order
  • Contact our customer service team
  • Subscribe to our newsletter or other communications

Personal Information may include:

  • Name, mailing address, email address, and phone number
  • Payment information (e.g., credit card details)
  • Shipping and billing addresses
  • Other details required to fulfill your shipping requests

Non-Personal Information: We may also collect non-identifiable information such as browser type, IP address, and other technical data through cookies and similar technologies for analytical purposes.

2. How We Use Your Information

We use the information collected to:

  • Provide shipping and logistics services
  • Process and manage your orders
  • Communicate with you regarding your orders or inquiries
  • Send updates, promotional offers, and newsletters (you can opt out at any time)
  • Improve our website and customer service experience
  • Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

Sanaga Express does not sell or rent your personal information to third parties. However, we may share your data with:

  • Service providers who help us operate the Site and fulfill orders (e.g., payment processors, shipping companies)
  • Government agencies or legal entities if required by law
  • Other third parties with your consent

4. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, loss, misuse, or alteration. Our Site uses secure encryption methods (e.g., SSL) to safeguard your payment and personal data during transmission.

Despite our efforts, no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

  • Enhance your user experience by remembering preferences and settings
  • Analyze site traffic and usage patterns

You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use some features of the Site.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request the deletion of your personal data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at expedite@sanagaexpress.com.

7. International Users

If you are accessing our Site from outside the United States, your information may be transferred to and processed in the U.S. By using our services, you consent to this transfer in accordance with U.S. privacy laws.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we learn that we have inadvertently gathered data from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sanaga Express
12860 Twelve Oaks Ave
Frisco, TX, 75035 USA
Phone: +1 214.924.9337
Email: expedite@sanagaexpress.com